To Return or Exchange a Defective Product: YOU DO NOT NEED ANY RMA NUMBER OR OTHER PRE-AUTHORIZATION BEFORE RETURNING AN ITEM. All the required information and RMA form can be downloaded at https://sys.1stchoicememory.com/warranty.
Check the Status of Your Return: The return/exchange process takes 5-7 business days from the time we receive your product. If we have had your returned items in our possession for OVER 7 BUSINESS DAYS and you have not received any communication or tracking notification, and you would like to initiate a trace on the RMA processing, please fill out the form below. If we have not had your return in our possesion for over 7 business days please do not submit an inquiry.
You may also use our order status page to check for shipment of your exchange using your original order number and zip code.